The plain rules for using this site.

Who we are

This site (prata-alley.com) is operated by Prata Alley 2 Pte Ltd (UEN 202518900G), Singapore. Contact: prataalley2@gmail.com · +65 9181 4511.

How orders work

This website is a brochure + enquiry tool. We don’t take payment on this site. You order through one of these channels:

• WhatsApp for pickup or direct catering — confirmation, total, and payment method are agreed in the WhatsApp conversation.
• Delivery platforms (foodpanda, GrabFood) — these have their own terms, fees, and delivery promises.
• Enquiry form for catering and live-station events — we send a formal quotation within one working day; the quotation becomes binding upon your reply confirmation.

Prices, menu, and availability

All prices on this site are in Singapore dollars and are nett. GST is not applicable (we are not GST-registered). Menu items, prices, and promotions are subject to change without notice; the printed menu at the outlet and the formal quotation for catering take precedence over what’s shown here in case of discrepancy.

Availability of any specific dish, promo, or outlet is not guaranteed. Some items run out; some outlets have different hours on public holidays.

Catering and live-station bookings

For catering and live-station bookings, the quotation we send covers the full terms: pax, menu, setup and teardown times, deposit, balance, cancellation. Once you confirm the quotation by email, that quotation is the binding agreement.

Cancellation, last-minute changes, and force-majeure terms are set out in each quotation. As a default: cancellations more than 7 days before the event refund the deposit in full; within 7 days, the deposit is forfeited; within 48 hours, the full quoted amount may apply.

Prata Alley Rewards — programme terms

Prata Alley Rewards is our free loyalty programme — a digital stamp card, promos, and a birthday surprise. Signing up on /rewards (or /join) means you agree to these programme terms.

Joining

• You must be 13 or older to join.
• One membership per person, tied to your mobile number. Memberships are personal and non-transferable — for individuals, not companies or resale.
• Give us accurate details; rewards are matched to the phone number on the account.

Earning stamps

• Stamps are issued at the counter by our team when you pay for a qualifying order — show your stamp-card QR or give your phone number.
• A minimum spend applies (currently S$5), and larger orders earn more stamps on a tiered scale. There’s a daily cap on stamps you can earn (currently 5 per day). Current earn rates are shown at the counter and on your card page.
• We may run bonus mechanics from time to time (for example, group bonus stamps when you dine with friends). These are optional extras, offered at our discretion, and can change or end at any time.
• Stamping is subject to reasonable verification by our team — stamps aren’t issued for cancelled or refunded orders.

Rewards and redemption

• Your stamp card unlocks rewards partway through and at the end of each 10-stamp cycle, plus a welcome reward at signup and a birthday reward each year. The exact reward and its expiry date are shown on your card — an unredeemed reward lapses on that date.
• To redeem, show your card at the counter. One reward per visit unless we say otherwise, and rewards can’t be combined with other offers unless stated.
• If a reward item is unavailable at your outlet that day, we’ll offer a fair substitute.
• Stamps and rewards have no cash or monetary value. They can’t be sold, exchanged for cash, or transferred, and no change or refund is given on redemption.

Fair play

If we reasonably believe stamps or rewards were obtained through fraud, duplicate accounts, or abuse of the mechanics, we may remove the affected stamps and rewards, and suspend or close the membership. We’ll always be fair about it — genuine mistakes get fixed, not punished.

Your card link

Your digital stamp card lives at a private link (and QR). Treat it like a ticket — anyone with the link can see your first name, a masked phone number, and your stamp count. If you think someone else has your link, contact us and we’ll secure your account.

Changes and ending the programme

• We may adjust earn rates, reward items, and these programme terms from time to time. Changes apply going forward — stamps you’ve already earned and rewards already issued stay honoured to their stated expiry.
• We may suspend or end the programme with at least 30 days’ notice on this site. Because stamps have no monetary value, they lapse when the programme ends — so redeem your rewards before then.
• If marketing copy anywhere on this site says something different from these terms, these terms and the expiry shown on your card prevail.

Leaving

Unsubscribing from marketing keeps your membership and stamps — you just stop hearing from us. Asking us to delete your data (see the Privacy Policy) ends the membership, and any stamps and unredeemed rewards are lost with it.

Our responsibility

The programme is a free perk on top of your meal. If something goes wrong with it — a stamp not recorded, a reward lost to a technical error — we’ll re-issue the affected stamps or rewards, and our liability for programme errors is limited to that re-issue. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under Singapore law — and nothing affects your statutory rights as a consumer, or your rights and our obligations under the Personal Data Protection Act.

Acceptable use

Don’t use the enquiry form for spam, abuse, harassment, or attempts to break the site. We rate-limit the form and may block IP addresses that exceed normal use. The same applies to the rewards programme — see the fair-play rules above.

Limits of liability

We try hard to keep the menu and prices accurate, the site available, and the catering on time. We can’t guarantee any of those things to a legal standard — we are a restaurant, not a software company. We are not liable for indirect or consequential losses arising from delays, site downtime, or menu inaccuracies on this site.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under Singapore law. Nothing limits your statutory rights as a consumer in Singapore, or your rights and our obligations under the Personal Data Protection Act.

Intellectual property

The Prata Alley name, logo, food photography, and written copy are our property. Don’t reuse them for commercial purposes without permission. Linking to us is fine; sharing screenshots and reviewing us on social media is encouraged.

Privacy

How we handle your personal data is set out in our Privacy Policy. By using this site, you consent to that processing.

Governing law

These terms are governed by Singapore law. Any dispute is subject to the non-exclusive jurisdiction of the Singapore courts.

Changes to these terms

We’ll update this page when terms change. The “Last updated” date at the top reflects the latest change.

Contact

Questions about these terms: prataalley2@gmail.com.